Privacy Policy

Privacy Policy

At P&D Pristine Cleaning Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect the following information from you when you interact with our website or services:

• Full name
• Email address
• Phone number
• Billing and service address
• Payment information (processed securely via third-party processors like Stripe or PayPal)
• Details about your cleaning preferences or service requests
• Any messages or communication you send us
• Booking inquiry information submitted through our online lead capture form, including first name, last name, email address, and phone number

2. How We Use Your Information

We use the information we collect to:

• Provide and manage your cleaning services
• Send you appointment confirmations, invoices, and service updates
• Respond to your questions or customer service requests
• Improve our website and customer experience
• Process secure payments via trusted third-party platforms
• Send optional marketing emails (only if you've opted in)
• Follow up on booking inquiries you submit through our website
• Pre-fill your information in our scheduling system to streamline the booking process

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with the following trusted service providers who help us operate our business, under strict confidentiality agreements:

• Supabase — cloud database used to securely store your submitted information
• Google (Sheets & Gmail) — used for internal lead tracking and email notifications
• BookingKoala — our scheduling platform, which receives your name, email, and phone number to pre-fill the booking form on your behalf

Each of these providers maintains their own privacy and data security standards.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

5. Data Security

We implement industry-standard security measures to protect your personal data. All payment transactions are encrypted and handled by secure third-party processors.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also request to opt out of marketing emails at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the date of the latest update.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• Email: info@pdpristinecleaning.com
• Phone: (484)-946-7872
• Address: 123 Main Street, Philadelphia, PA

Effective Date: June 21, 2025