Scheduling a cleaning service with P&D Pristine Cleaning Co. is simple and straightforward. You can easily book your cleaning appointment through our online booking system. Just choose the type of service you need, select your preferred date and time, and provide us with some basic information about your home and cleaning.
Your Questions, Answered
We believe in complete transparency. Here you'll find answers to the most common questions about our services, booking process, and policies.
Quick Answers
Frequently Asked Questions
Booking and Pricing
How do I schedule a cleaning service with P&D Pristine
Cleaning Co.?
Once the booking process is complete, you’ll receive a confirmation email with all the details of your scheduled cleaning service.
How is pricing determined for cleaning services?
Our cleaning service pricing is based on the size of your home or business, the type of cleaning (standard, deep cleaning, move-in/out), and any special requests. We offer transparent flat-rate pricing for most jobs and can also provide custom quotes for larger or more specific needs.
Are there any additional or hidden fees?
Never. We pride ourselves on honest, upfront pricing with no hidden fees. If your cleaning requires additional time or special services, we’ll always let you know in advance and get your approval first.
Do you offer recurring cleaning discounts?
Yes! We offer discounted rates for weekly, bi-weekly, and monthly cleaning services. Our recurring clients enjoy not only lower prices but also peace of mind knowing their space stays consistently clean. The discount is as follows: weekly 20%, bi-weekly 15%, every three weeks 12%, and monthly 10%.
Can I reschedule or cancel my appointment?
Absolutely. We understand life happens. You can reschedule or cancel your cleaning appointment up to 24 hours in advance with no penalty. Last-minute cancellations will be subject to a $75 fee to compensate our cleaners for reserved time.
Trust & Safety
Can I trust my cleaning professional?
Absolutely. At P&D Pristine Cleaning Co., we take pride in hiring trusted professional cleaners who are experienced, dependable, and committed to delivering high-quality service. Each team member is carefully vetted and we know your home or office will be in safe hands with our reliable cleaning professionals.
What happens if something goes wrong during my appointment?
What happens if something goes wrong during my appointment? While we aim to provide flawless cleaning services, we understand that things can happen. If anything goes wrong during your clleaning service, please contact us immediately. We’ll work quickly to resolve the situation and ensure your complete satisfaction - this is part of our 200% satisfaction guarantee.
What is your 200% satisfaction guarantee policy?
Our 200% satisfaction guarantee means that if you’re not satisfied with your cleaning, we’ll come back and re-clean the area at no additional cost. Still not happy? We’ll issue a partial refund. That’s how confident we are in the quality of our residential and commercial cleaning services.
Do the cleaning professionals go through a background check? ?
Yes. All of our professional cleaners undergo background checks as part of our thorough hiring process. We ensure every cleaner has a clean record and shares our values of honesty, professionalism, and respect. Your peace of mind is our priority.
Billing & Payments
What is your refund policy?
If you’re not satisfied with your service and we cant make it right with a re-clean, we’ll offer you a partial refund based on the situation. Our goal is to provide high-quality, satisfaction-guaranteed cleaning services every time. Just contact us within 24 hours of your appointment, and we’ll handle the rest.
Is my billing information kept save and secure?
Yes. We use secure, encrypted payment systems to protect your personal and financial information. Your billing details are never stored on our servers, and we only work with trusted third-party providers that comply with the highest security standards. You can enjoy safe online payments for all your cleaning services.
About the Service
Do I need to be home for the cleaning?
Not at all! Most of our clients are busy and prefer to provide secure access instructions (like a key, lockbox, or door code). You can go about your day and return to a pristine home.
Do you bring your own cleaning supplies?
Yes, our professional cleaners arrive with all the high-quality supplies and equipment needed to make your home shine. If you have specific products you'd prefer we use (e.g., due to allergies), just let us know!
What does the "I have pets" add-on service include?
We love pets! Selecting this add-on allocates extra time for our cleaners to focus on removing pet hair from furniture, floors, and baseboards, ensuring a deeper, more thorough clean for a dander-free home.
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Get in Touch
If our FAQ did not answer any question you may have, we're here to assist you. Reach out using the form below and one of our team members will respond as soon as possible.